DennyTips Rules for Payers

 

I Definitions

1.1 Recipients – i's RESTAURANT NAME (– institution) employees who provide service to customers of the institution and who have entered into Merchant Agent Agreements with DennyPay, according to which they have authorized DennyPay to collect tips on their behalf.

1.2 Service – the service of collecting tips from the Payer and transferring them to the Recipients, provided by DennyPay, in accordance with the Merchant Agent Agreements concluded with the Service Providers.

1.3 DennyPay - UAB DennyPay, legal entity code 304887823, office address Ulonų g. 5, LT-08240 Vilnius, Lithuania, has entered into a Sales Agent Agreement with the Recipients under which it collects tips on behalf of the Recipients and has created and operates a system for this purpose, hereinafter referred to as the DennyTips System.

1.4 Payment service providers – NEO Finance, AB legal entity code 303225546, office address A. Vivulskio g. 7, LT-03162 Vilnius, Lithuania and Adyen N.V., a company registered with the Dutch Chamber of Commerce under number 34259528 and having its seat at Simon Carmiggeltstraat 6-50, 1011 DJ in Amsterdam, the Netherlands.

1.5 Payer - a individual or legal person who makes a payment in the Denny Tips system, thus leaving a tip to the Recipients.

 

II Rules apply to payment using the DennyTips system

Leaving tips to Recipients is done in the following sequence of steps:

2.1 The Payer scans the QR code or NFC located in the Food Establishment where the Recipients work;

2.2 After scanning the code, the Payer enters the DennyTips system, where he selects the tip amount (at least EUR 0.50 and not more than EUR 50) that he wants to transfer to the Recipients;

2.3 The payer, using the payment initiation service provided by the Payment Service Provider, confirms the transfer of funds. By performing the action, the Payer also agrees to the Payment Service Provider's rules.

2.4 Tips are deposited into DennyPay's account as the Recipients' merchant agent and are subsequently distributed and transferred to the Recipients in accordance with the Merchant Agent Agreements.

2.5 The Payer will pay additional commission fees related to the Services provided by DennyPay. The commission fee is calculated depending on the amount of tip left and displayed in a separate line "Processing fee"

 

III Final Provisions

3.1 Recipients, institution and DennyPay are not responsible for the unavailability of the DennyTips system due to no fault of theirs and for other malfunctions beyond their control.

3.2 DennyPay is not responsible for disputes between the Payer, the institution and the Recipients regarding the quality of services provided by the institution and its employees. All such issues must be resolved directly with the Food Service.

 

IV Refund

4.1 When making a transfer using the DennyTips system, the Payer understands that the funds are transferred as a tip to the Recipients and are non-refundable. I.e. The funds are transferred as a voluntary thank you for the service provided by the Recipients in the Catering Establishment, therefore the Recipient agrees that the payment made using the DennyTips system will no longer be disputed and required to be returned due to inadequate service quality of the Catering Establishment or their employees.

 

V Personal data

5.1 You can familiarize yourself with the rules and policies of personal data managed by the DennyTips platform https://www.dennytips.com/lt/privatumo-politika/.

VI Approval of rules

6.1 By making the payment, the Payer confirms that he has understood and agrees with the conditions set out in these rules.